Terms of Service

Reviews Zen (“Reviews Zen,” “we,” “us,” or “our”) is an AI-powered reputation management platform for local businesses. We help business owners request, monitor, and respond to online reviews. You can contact us at hello@reviewszen.com.

“You” refers to the individual or business entity using our service (the “Customer”). If you’re using Reviews Zen on behalf of a company, you represent that you have authority to bind that company to these Terms.

Reviews Zen provides tools that may include, but are not limited to:

• Sending review-request emails to your customers
• Hosting a review-collection funnel that intercepts private (1–3★) feedback
• Generating AI-written responses to reviews
• Tracking competitor ratings and review activity
• Embeddable widgets, QR codes, and print-ready cards for offline review collection
• Weekly reports, dashboards, and notifications

Features and integrations may be added, modified, or removed at our discretion. We’ll make a reasonable effort to give notice of material changes that affect your active workflow.

To use Reviews Zen you need an account. Accounts are created and authenticated via our identity provider. You’re responsible for keeping your credentials secure and for any activity that happens under your account. Notify us immediately if you suspect unauthorized use.

You must be at least 18 years old to create an account. One account per business; sharing credentials across businesses is not permitted (use the team-seat feature instead).

New customers receive a 14-day free trial, no credit card required. At the end of the trial, your account becomes read-only until you choose a paid plan. We won’t charge you without your explicit consent.

Paid plans renew on a monthly or annual cadence based on the cycle you selected at checkout. Charges are processed in advance for each billing period. Pricing is published at reviewszen.com/#pricingand may be updated from time to time — current customers receive at least 30 days’ notice before any price change takes effect on their plan.

Subscriptions automatically renew unless cancelled before the next billing period. You can cancel any time from your billing settings or by emailing support@reviewszen.com.

Refunds are governed by our Refund Policy.

You agree NOT to use Reviews Zen to:

• Solicit fake, incentivized, or fraudulent reviews
• Filter or gate negative feedback in a way that violates Google’s, Yelp’s, or any other platform’s policies
• Send messages to people who have not consented to receive them (CAN-SPAM, TCPA, GDPR, etc.)
• Contact customers on a “Do Not Contact” list, or anyone who has opted out
• Scrape, reverse-engineer, or attempt to extract source code from the platform
• Use the Service to harm, harass, defame, or impersonate any person or business
• Resell or sublicense the Service without a written agreement

We may suspend or terminate accounts that violate these rules, with or without notice depending on severity.

You retain ownership of all content you upload, generate, or send through Reviews Zen — including customer lists, business information, review-request copy, and review responses. By using the Service you grant us a limited, non-exclusive license to process this content solely to provide the Service to you (e.g., sending your emails, generating AI replies, displaying reviews in your dashboard).

You are solely responsible for the accuracy, legality, and appropriateness of content you upload, and for obtaining any consents needed from your customers to contact them.

Reviews Zen uses third-party AI models to generate suggested replies and reports. AI output is provided “as is.” You are responsible for reviewing and approving any AI-generated content before publishing it publicly. Reviews Zen makes no warranty that AI output will be accurate, on-brand, or free from error.

The Reviews Zen platform — including code, design, copy, branding, and integrations — is owned by Reviews Zen and protected by intellectual property laws. We grant you a limited, non-transferable, revocable right to use the Service while your subscription is active. No other rights are granted.

Reviews Zen integrates with services such as Google Business Profile, Resend, Twilio, payment processors, and CRM platforms. Your use of those services is governed by their own terms. We are not responsible for third-party outages, policy changes, or actions taken by those providers against your account.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We don’t guarantee any specific result — including any specific number of reviews, ranking improvements, or revenue impact.

To the maximum extent permitted by law, Reviews Zen’s total liability for any claim arising out of or relating to these Terms or the Service is limited to the amount you paid to Reviews Zen in the 12 months before the event giving rise to the claim. We are not liable for indirect, incidental, consequential, or punitive damages.

You can stop using the Service at any time by cancelling your subscription. We may suspend or terminate your account if you breach these Terms, if your payment fails after a reasonable grace period, or if we are required to do so by law.

On termination, your right to use the Service ends. We may retain limited data as described in our Privacy Policy.

We may update these Terms from time to time. If changes are material, we’ll notify you at least 14 days before they take effect (typically by email and an in-app banner). Continued use after the effective date constitutes acceptance.

These Terms are governed by the laws applicable to the jurisdiction where Reviews Zen is established, without regard to conflict-of-laws principles. Disputes will be resolved in the competent courts of that jurisdiction unless local consumer law gives you the right to pursue claims elsewhere.